Support FAQs

What kind of support does your organization provide to officers and their families?

We offer a range of support depending on the need and situation. Our goal is to come alongside officers and their families in meaningful, practical ways.

Can you help connect someone to mental health resources?

Yes. We’re able to connect officers and their families to trusted mental health professionals and support services familiar with the unique challenges of law enforcement life.

Do you raise funds to help families in crisis?

Yes. When appropriate, we organize fundraising efforts to help families facing serious challenges—such as a loss of an officer, medical emergencies, or other distressing situations.

Can you help provide meals for families going through a difficult time?

Yes. We can help coordinate and organize meal trains or food support during times of need—such as illness, injury, loss, or welcoming a new child.

How do you help build community among officers and their families?

We work to foster genuine connection by introducing families to others in similar situations, hosting occasional events, and offering ongoing support networks so no one feels alone in this journey.

Is support only available during a crisis?

Not at all. While we step in during hard times, we also believe in ongoing encouragement and community. We want officers and families to feel supported in everyday life, not just when something goes wrong.

Do I need to fill out a form to receive the funds?

Yes. We require that a Disbursement Form be completed with the recipient’s full contact and disbursement information before any funds can be sent. The required form will be sent directly as a link to either the recipient or the person coordinating care on their behalf, depending on the situation. This helps us ensure that funds are delivered securely, accurately, and directly to the intended person.

If someone is assisting the recipient in filling out the form, they must still provide the recipient’s contact details so we can verify everything before disbursement.

How long will it take to receive the funds?

We aim to distribute funds as quickly as possible, but there are a few steps involved.

Donations are processed through GiveButter, which typically takes 48–72 hours to clear individual donations and ACH donations can take up to 7 business days. Once funds are released to our organization, it may take an additional 1–2 business days for them to appear in our account. We also take a short time to process requests and issue payments — either by check or PayPal.

In total, please allow 5–10 business days from the time fund raising is complete to when funds are ready to be sent out. We’ll keep you updated if there are any delays or issues.

If funds are urgently needed, please let us know and we may be able to do a partial disbursement once a portion of the funds are fully processed then do a final disbursement after all fund raising is complete and processed.

Will we receive the full amount shown on the donation page?

The total shown on the fundraising page reflects gross donations — the full amount people have given. However, the platform (GiveButter) deducts standard processing fees and a platform fee for each donation.

This means the final amount we’re able to distribute will be slightly less than the total raised, depending on how many donations were made and how they were processed. We do our best to minimize fees, but they are a normal part of using a secure donation platform.

What disbursement methods are available?

We currently offer disbursements only either via check (mailed to your address) or PayPal. 

Will I need to provide my bank information?

No. We will never ask for your bank account or routing number. We only require a mailing address for checks or a PayPal email address, depending on your preference.

What if I need to update my information after submitting the form?

If you need to correct or update any part of your submission, just email us at care@pfarlington.com, and we’ll make sure your information is updated before the disbursement is sent.

Can I use the funds for funeral/living/medical expenses?

Funds raised are intended to help support the family’s needs during a difficult time. That may include funeral arrangements, medical costs, meals, or day-to-day living expenses. We do not require documentation of how the funds are used — we simply ask that they be used in good

faith for the purpose they were raised.

What if I’m not the immediate family member or recipient, but I’m helping coordinate care?

That’s okay! Please let us know your connection in the required disbursement form. In some cases, we may follow up to confirm details before issuing a disbursement, just to ensure everything goes to the right place.